Proven operational performance across the uk

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Sustainability

Better decisions.
More sustainable outcomes.

Sustainability isn’t a standalone initiative, it’s built into the way we work. By improving how repairs are assessed, allocated and completed, we help reduce waste, improve efficiency and support better environmental outcomes across the repair journey.

Sustainability starts with better repair decisions.

We’ll guide you through each stage of the repair journey and keep you updated along the way. Your repair journey may vary slightly depending on your insurer, fleet provider, or repairer, but the steps below outline what typically happens next.

01

Repair over replace

Reducing unnecessary replacement by repairing components wherever it's safe and appropriate.

02

Green parts integration

Supporting responsible parts sourcing to reduce environmental impact without compromising repair quality.

03

Smarter decisions

Using data and technology to improve repair allocation, reduce unnecessary journeys and increase operational efficiency.

raising standards

Building a future-ready network.

Sustainability also depends on raising standards across the wider repair network. We work closely with our repair partners to support future-ready capabilities, recognised standards and continuous improvement that strengthen the repair ecosystem.

ev capability

We connect every vehicle to the right repairer.

Supporting repairers with the specialist equipment, training and expertise needed to meet the growing demand for electric vehicle repairs.

EV Car Charger

Energy Efficiency Pathway (EEP)

Site-level support.

National Assistance’s EEP is a practical, site-level support programme that helps repairers cut energy costs, reduce consumption, and lower emissions through simple, prioritised actions. It is not a new standard or accreditation, and is a unique measurement to us.

It has built for the shape of our network – single site independently funded repairers – so the support is hands-on and practical, not another admin burden.

Car Repair

Recognised Standards & Accreditation

Continuous improvement.

Working with our repair partners to promote recognised industry standards, encourage best practice and support continuous improvement across the repair network.

Network Standards

BS10125

ARIES

Car Repair
EV Capability

ev capability

We connect every vehicle to the right repairer.

Supporting repairers with the specialist equipment, training and expertise needed to meet the growing demand for electric vehicle repairs.

EV Car Charger
Energy Efficiency Pathway

Energy Efficiency Pathway (EEP)

Site-level support.

National Assistance’s EEP is a practical, site-level support programme that helps repairers cut energy costs, reduce consumption, and lower emissions through simple, prioritised actions. It is not a new standard or accreditation, and is a unique measurement to us.

It has built for the shape of our network – single site independently funded repairers – so the support is hands-on and practical, not another admin burden.

Car Repair
Standards & Accreditation

Recognised Standards & Accreditation

Continuous improvement.

Working with our repair partners to promote recognised industry standards, encourage best practice and support continuous improvement across the repair network.

Network Standards

BS10125

ARIES

Car Repair

Building more sustainable repair outcomes.

By combining network performance data with the expertise of our team, we help identify opportunities, support continuous improvement and strengthen network performance over time.

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Responsible Repair01

Embedding responsible repair practices through repair-over-replace methodologies, green parts integration and technology-led decision making.

Raising Standards02

Driving Long-Term Progress03

Cars Parked Left
Cars Parked Left

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Start a conversation.

Whether you're reviewing your current repair network or evaluating future options, we'd welcome the opportunity to explore how we can help deliver faster resolutions and stronger outcomes.

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