Published by Nationalon,National's Your Repair,Updated on
Your Repair
Your repair is being managed by National Assistance.
We’re here to help manage your repair and keep you informed every step of the way. National Assistance works with approved repair partners across the UK to help keep your repair moving and support you throughout the process. If your insurer or fleet provider has directed you here, you’re in the right place.
National Assistance manages a nationwide network of independent repairers that supports drivers after an accident. We work on behalf of insurers and fleets to manage your repair from start to finish, connecting you with trusted, accredited repairers and keeping things moving so you don’t have to.
We know accidents are stressful. Our job is to take the pressure off, handling the process on your behalf.
What happens next?
We’ll guide you through each stage of the repair journey and keep you updated along the way. Your repair journey may vary slightly depending on your insurer, fleet provider, or repairer, but the steps below outline what typically happens next.
01
Repair assessment
We'll review your repair and arrange for it to be carried out by the most appropriate repairer.
02
Repair booking
A repairer will contact you directly to confirm the next steps and arrange booking details.
03
Vehicle repair
Your vehicle will be repaired and we'll keep you updated on progress along the way.
04
Vehicle return
Once repairs are complete, arrangements will be made to return your vehicle.
Need help with your repair?
We know being without your vehicle can be inconvenient. If you have questions, need an update or would like to understand what happens next, our team is here to help.
Please have your claim reference number or vehicle registration available when contacting us, as this will help us locate your repair details more quickly.
Helpful terms you may come across
During your repair journey, you may hear a few terms used by your insurer, repairer, or support team. Here are some simple explanations to help.
Repairer
The approved repair centre carrying out your vehicle repair.
Approved repairer
A repair centre selected based on capability, standards, and repair requirements.
Vehicle assessment
An initial review of your vehicle damage used to understand the repair requirements.
Repair authorisation
Approval required before repair work can begin.
Courtesy vehicle
A temporary vehicle provided while your own vehicle is being repaired, where included within your policy or agreement.
Parts delay
A delay caused by vehicle parts taking longer than expected to arrive.
Estimated completion date
The latest expected date for your repair to be completed. This may change if additional work or parts are required.
Repair updates
Updates relating to the progress of your vehicle repair and estimated completion timing.
Total loss
When a vehicle is considered uneconomical to repair based on insurer assessment.
Claim reference number
A reference linked to your repair or insurance claim which may be requested when contacting support.
Booking end date
The date your vehicle is expected to be ready, based on the repairer’s assessment. This may change if further work is identified once the repair is underway.
Contact us about your repair.
Complete the form below and a member of our team will be in touch to discuss your repair.
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Need to speak to someone?
Our team is here to help with your repair or answer any questions. Call us: 01302 305165.
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