Proven operational performance across the uk

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Who we are

Connecting technology, expertise, and repair capability.

National Assistance helps partners make better decisions and achieve better outcomes through technology. Enabled services, specialist expertise and a nationwide repair network. By combining data, experience and trusted repair partnerships, we help simplify the complexities of modern vehicle repair. Since 2009, we’ve continually evolved to meet the changing needs of the repair industry, combining operational expertise with innovative technology to deliver smarter, more connected repair journeys.

Nationwide Coverage & Capability

A nationwide network built around capability.

We work with independent accredited repairers across the UK to support a wide range of repair requirements, including EV, specialist, and manufacturer-approved capability. Through a combination of strong repair partnerships, clear standards, and ongoing network development, we help clients access the expertise needed to support repair journeys of every type.

Nationwide repair coverage
Independent repair network
EV & specialist repair capability
Experienced operational teams
Specialist Repair Solutions

Powered by Nova

Behind every repair journey is Nova, our proprietary technology ecosystem.

Nova combines live repair data, network intelligence and operational insight to help direct repairs to the right repairer, monitor performance and provide greater transparency throughout the repair lifecycle.

Combined with the expertise of our experienced operational teams, Nova helps power smarter decisions, better repair outcomes and greater confidence for our partners.

Our values

What guides our approach.

Our values shape how we work with clients, repairers, and customers every day, guiding the decisions we make and the standards we hold ourselves accountable to.

Client focus

Placing customers at the centre of every decision, helping deliver clearer communication, more efficient repair journeys, and a more consistent customer experience from start to finish.

Integrity

Building trust through transparency, accountability, and delivering on the commitments we make to clients, repairers, and customers throughout the repair journey.

Excellence

Focusing on delivering safe, high-quality repair outcomes through strong operational standards, technical expertise, and continuous improvement across our network.

Co-creation

Working collaboratively with insurers, fleet operators, and repair partners to improve processes, reduce friction, and support better repair outcomes for everyone involved.

Innovation

Continuing to invest in technology and smarter operational processes that improve visibility, communication, and decision-making across repair management.

Trust

Building long-term relationships through openness, consistency, and a shared commitment to doing things the right way.

Sustainability & Responsibility.

Sustainability is an important part of how we continue to improve repair outcomes across our network.

From repair-over-replace methodologies and green parts integration to ongoing investment in EV capability, we are committed to finding smarter and more responsible ways to support the repair journey.

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Building long-term partnerships across the repair industry.

We believe the best partnerships are built on trust, transparency, and shared goals.

That’s why we work closely with our partners to create more connected, consistent, and predictable repair journeys. By combining operational expertise, trusted relationships, and continued investment in technology and network capability, we focus on delivering long-term value for everyone involved.

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Start a conversation.

Whether you're reviewing your current repair network or evaluating future options, we'd welcome the opportunity to explore how we can help deliver faster resolutions and stronger outcomes.

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